Meraki Vintage
The fine print
Almost everything we sell is a unique, one-of-one piece. This policy is short because the rule is simple.
Short version: all sales are final. We don't take returns or exchanges for fit, sizing or change of mind. If we got something wrong — wrong item, a flaw we didn't disclose, damage in transit, or an authenticity problem — you get your money back and we cover the shipping.
| Topic | Policy |
|---|---|
| All purchases | Final sale — in-store, online, Instagram and payment-link orders alike. No returns, exchanges or store credit for fit, sizing, preference or change of mind. (The one store-credit case is a parcel that comes back undeliverable or refused — see section 5.) |
| When we get it wrong | Wrong item, undisclosed defect, damaged in transit, authenticity problem, or an item that sold before we shipped it — full refund to your original payment method, and we pay the shipping. |
| Authenticity | Full refund if a piece is shown not to be authentic. No time limit. |
| Cancelling | Full refund if your order hasn't been handed to the carrier yet. |
| Vintage condition | Disclosed wear, flaws, repairs, fading and distressing are not undisclosed defects. |
Every piece we sell — in-store, on our online store, through Instagram, or by a Square payment link — is final sale. We do not accept returns or exchanges, and do not issue refunds or store credit, for change of mind, fit, sizing, preference, or ordering the wrong size or item. The only exceptions are the cases in sections 2 to 6 below, including store credit for a parcel returned to us as undeliverable or refused (section 5).
Please check the photographs, description, condition notes and measurements before you buy, and try pieces on in-store where you can. If you have a question about a piece, ask us first — we're happy to send extra photos or measurements.
The only exceptions are the cases in Sections 2 to 6, where the problem is ours or the order hasn't shipped yet.
If we sent the wrong item, materially misdescribed a piece, an item has a significant undisclosed defect, or it arrived damaged in transit, we make it right — we cover return shipping and you get a refund to your original payment method.
Please tell us within 7 days of delivery and send photographs showing the issue, ideally within 48 hours of opening the parcel, along with your order number. Photos let us review it quickly and are usually the difference between a same-day resolution and a long back-and-forth.
We buy, inspect and authenticate every branded piece by hand before it goes on the floor. We stand behind what we sell.
If a piece you bought from us is shown not to be authentic, return it and you get a full refund to your original payment method, including all shipping you paid. There is no time limit on an authenticity claim, and final sale does not apply to it.
We may ask for the item, photographs, or a written opinion from a recognized authentication service so we can review the claim properly and correct our sourcing.
Every piece we carry is one-of-one, and the same rack is shopped in-store and online at the same time. On rare occasions a piece is sold on the floor moments before an online order for it comes through.
If that happens we will contact you promptly and refund you in full to your original payment method, including any shipping you paid. We'll also gladly help you find something close.
We don't hold pieces. A piece is sold to whoever pays first, whether online, in store, or by payment link.
If tracking shows your parcel has stalled, or it simply hasn't arrived, contact us. Once a domestic parcel has shown no tracking movement for 15 business days we treat it as lost, file the carrier claim ourselves, and — because the item cannot be replaced — refund you in full to your original payment method.
Two things we can't cover: parcels marked delivered but taken from an unattended address, and parcels lost or returned because of an incorrect or incomplete shipping address given at checkout. If a parcel comes back to us as undeliverable or refused, we'll re-send it once you cover the new postage, or issue store credit less the original shipping.
Changed your mind before it ships? Email or DM us as soon as you can. If your order has not been packed and handed to the carrier, we'll cancel it and refund you in full to your original payment method. Once it has shipped, the sale is final.
Vintage and pre-owned clothing is not new. Pieces may show signs of age, previous wear, fading, distressing, repairs, fabric variation, or other characteristics associated with vintage clothing. That is the point of it.
We make reasonable efforts to photograph and describe items accurately and to disclose notable flaws. Disclosed vintage wear, flaws, repairs, fading, distressing, measurements or condition details are not considered undisclosed defects.
Please review all photographs, descriptions, measurements and condition notes before buying. Vintage sizing differs from modern sizing, so use the measurements, not the tag size, as your fit guide. Measurements are taken by hand with the garment laid flat and are accurate to roughly half an inch; a variance within that range is not a misdescription.
Contact us with your name, order number, the item, and what went wrong, plus photos. We'll reply with next steps, usually within 2 business days. Please don't send an item back until we've confirmed where and how.
We may update this policy from time to time. The effective date at the top of this page tells you which version you're reading.
Nothing in this policy limits any right or remedy you have under applicable Ontario or Canadian consumer protection law.
Email merakivintage11@gmail.com · DM @merakivintageco · Call +1 647-221-0017
Mailing address (only after we confirm):
Meraki Vintage · Pacific Mall, Unit E66
4300 Steeles Ave E, Markham, ON L3R 0N8
Open Tue–Sun, 12–7PM.